Delivery & Returns
Q - What if I would like to return my new mineral specimen when I receive it?
A
- We understand that you can never truly appreciate a mineral specimen
until meeting it in person. Although we make every effort to use the
clearest photography and show every detail, only you can decide in the
flesh. For this reason we offer full refunds on all crystals that are
returned, (minus P+P and charges) undamaged. We must receive the crystal
in exactly the same condition it left us, and within 20 working days of
our original posting.
You must contact us within 3 working days to let us know that you are returning them, or you will not be eligible for a refund.
Q - My crystal was damaged on arrival, what do I do?
A
- Although we make every effort to ensure that each crystal is
extremely well packaged and cannot be damaged in transit, some are very
delicate and best efforts cannot guarantee that every crystal makes it
home unscathed. If your crystal has been damaged in the post you must
contact us immediately, stating what's wrong with the crystal. This must
happen within 3 days from delivery. Then send back the crystal, and we
will arrange a refund (- P+P and charges) as soon as possible. The email
must be sent or your refund may be void.